Privacy Policy

Information We Collect

Ingram Digital Publishing ("Company", "we", "us", or "our") collects information provided directly by users when interacting with our website, book publishing services, support team, or related creative service channels.

• Name, email address, phone number, and billing information
• Project details, manuscripts, files, and creative materials shared with us
• Payment and transaction-related information
• Communication records between clients and our support team
• Technical information such as IP address, browser type, and device data

We only collect information necessary to provide, manage, improve, and support our publishing, writing, design, marketing, Amazon publishing, and Ingram publishing services.

Affiliated Companies & Brands

Ingram Digital Publishing operates alongside affiliated brands and operational entities that may assist in delivering support, publishing, management, marketing, technical, or creative services.

Our affiliated brands and operational entities include:

• JBFam Solution — Operational and technology-focused business entity supporting digital infrastructure, project management, and technical operations.
• Get Set Publishing — Publishing and creative services brand assisting with book publishing services, editing, branding, design, marketing, and related author services.

By using our website or services, you acknowledge that certain project communications, operational support, invoicing, production processes, or customer service interactions may be managed by these affiliated entities on behalf of Ingram Digital Publishing.

All affiliated entities operate under the same confidentiality, privacy, and professional standards outlined within this Privacy Policy.

How We Use Your Information

The information we collect may be used for the following purposes:

• To provide book publishing services, editing, design, writing, and marketing support
• To process payments and manage billing activities
• To communicate project updates and respond to inquiries
• To support Amazon self publishing, Ingram self publishing, and platform setup
• To improve our website, services, and customer experience
• To maintain security, prevent fraud, and protect our business operations

Information Sharing & Disclosure

Ingram Digital Publishing does not sell, rent, or trade client information to third parties.

• Trusted service providers assisting with payment processing or technical support
• Authorized team members involved in publishing, design, marketing, or project support
• Legal authorities when required under applicable laws or regulations
• Business protection purposes, including fraud prevention and security enforcement

All authorized third-party providers are required to maintain confidentiality and use information only for approved business purposes.

Data Security

We implement reasonable security measures to help protect client information, manuscripts, publishing assets, and creative project materials from unauthorized access, misuse, or disclosure.

• Secure website encryption technologies
• Restricted internal access to client data
• Secure payment processing systems
• Confidential handling of manuscripts and project materials

While we strive to protect your information, no online transmission or storage system can be guaranteed as completely secure.

Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve user experience, website performance, analytics, and service-related communication.

• Remember visitor preferences and settings
• Analyze website traffic and visitor behavior
• Improve website functionality and performance
• Support marketing and advertising efforts

You may disable cookies through your browser settings; however, certain website features may not function properly if cookies are disabled.

Data Retention

We retain client information only for as long as necessary to fulfill business, legal, operational, publishing, or customer support requirements.

• Project files may be retained for future support or revisions
• Payment and billing records may be stored for accounting and compliance purposes
• Communication records may be retained for customer support and service improvement

Information no longer required may be securely deleted or anonymized.

Your Rights & Choices

Depending on applicable laws, users may have rights related to their personal information, including:

• Requesting access to personal data
• Requesting correction of inaccurate information
• Requesting deletion of personal data where applicable
• Opting out of promotional communications

To request assistance regarding your information, project records, or service-related communication preferences, please contact us directly.

Third-Party Links

Our website may contain links to third-party websites, publishing platforms, payment processors, or external services. We are not responsible for the privacy practices or content of external websites.

Users are encouraged to review the privacy policies of any third-party services they visit or use through our website.

Children's Privacy

Our services are intended for individuals who are at least 18 years of age. We do not knowingly collect personal information from children.

If we become aware that personal information from a minor has been submitted to our website, we will take reasonable steps to remove such information.

Changes to This Privacy Policy

Ingram Digital Publishing reserves the right to modify or update this Privacy Policy at any time. Updates become effective immediately upon publication on our website.

Your continued use of our website, book publishing services, Amazon publishing support, Ingram publishing support, or related creative services following any policy updates constitutes acceptance of the revised Privacy Policy.

If you have any questions regarding this Privacy Policy, please contact us at info@ingramdigitalpublishing.com or call us at (512) 361-7002 .

Website: https://ingramdigitalpublishing.com/