Refund Policy

Our Commitment to Clients

At Ingram Digital Publishing, we are committed to delivering high-quality book publishing services, design, marketing, editing, and creative solutions to every client. Customer satisfaction remains one of our highest priorities, and we aim to handle every project professionally and efficiently.

By purchasing any service from Ingram Digital Publishing, you agree to the terms outlined in this Refund Policy.

Project Deposits

Certain services may require an upfront deposit before work begins. Deposits are used to cover planning, creative resources, administrative work, publishing preparation, and production scheduling.

• Deposits may become non-refundable once work has officially commenced
• Project work begins only after confirmation of payment
• Clients are responsible for providing all required materials and information in a timely manner
• Delays caused by missing client materials may impact delivery timelines

Revision Policy

We encourage all clients to fully utilize the revision opportunities included within their selected package, whether for writing, design, editing, Amazon publishing, Ingram publishing, or related creative services.

• Revision availability varies depending on the purchased package
• Additional revisions may be available for an extra fee if applicable
• Clients are encouraged to review all drafts carefully before approving final delivery
• Most concerns can be resolved efficiently through our revision process

Eligible Refund Scenarios

A refund request may be considered under the following circumstances:

• Failure to deliver agreed services due to issues on our end
• Duplicate or incorrect billing caused by technical or processing errors
• Project cancellation initiated by our team before completion
• Delivered work significantly differs from the agreed scope of service

All refund requests are reviewed individually, and decisions are based on the nature, scope, and progress of the project.

Non-Refundable Situations

Refunds will generally not be issued under the following circumstances:

• Final approved files or deliverables have already been delivered
• The client changes their mind after work has started
• The project delay was caused by lack of communication or delayed materials from the client
• The delivered work falls within the originally agreed scope and requirements
• The client has already used, published, or distributed the delivered work

Refund Request Process

To request a refund, clients must contact our support team with complete project details and a clear explanation of the issue.

• Email us at info@ingramdigitalpublishing.com
• Include your name, project details, and reason for the request
• Provide any relevant screenshots, files, or communication records if applicable
• Refund requests are reviewed within a reasonable business timeframe

If approved, refunds are issued back to the original payment method, subject to processing timelines set by financial institutions.

Service Credits

In some situations, Ingram Digital Publishing may offer service credits instead of monetary refunds.

• Service credits may be used for future publishing, design, writing, or marketing services
• Credits are non-transferable and hold no direct cash value
• Credits may have expiration dates depending on the approved arrangement

Chargebacks & Payment Disputes

We strongly encourage clients to contact us directly before initiating a payment dispute or chargeback through their bank or payment provider.

Most issues can be resolved quickly through direct communication with our support team. Unauthorized or fraudulent chargebacks may result in suspension of ongoing services, including book publishing services, Amazon self publishing support, Ingram self publishing support, or legal recovery procedures where applicable.

Policy Updates

Ingram Digital Publishing reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes become effective immediately upon publication on our website.

If you have any questions regarding this Refund Policy, please contact us at info@ingramdigitalpublishing.com or call us at (512) 361-7002 .

Website: https://ingramdigitalpublishing.com/